<%@ Language=JavaScript %> CRM Specialists providing TeleMagic to North Texas
 
 
 

  March 10, 2008                                                                                                      Dallas, Texas 75214

ALERT:  AVG anti-virus reporting false trojan in TeleMagic
 

We received a number of reports on Friday, March 7, 2008 from users of TeleMagic and AVG Free antivirus that they are receiving Trojan infection reports in TM.EXE; TMREP.EXE, SDIUTIL.EXE, MergeMagic files and other FoxPro files.  It appears these are "false positive" reports that are generated by the AVG Virus Definition files posted early Friday.  AVG servers automatically send updates on a phased basis to prevent overloading their servers, so some of your systems may have this update and others may not receive it until the next day.  AVG will move suspect files to it's Virus Vault, in many cases causing TeleMagic to not function.   

 

Over the weekend, AVG issued a new virus definition file, (269.21.7/1323) which appears to have corrected the false positive reading on FoxPro files.  If you are using AVG Free AntiVirus, we recommend you check your systems to ensure they have this latest AVG build with the Monday, 3/10/08 date.  If your TeleMagic is not functioning properly, check your AVG Virus Vault and attempt to restore the tm.exe files.  In some cases, AVG will have deleted the files, thus preventing restore.  If this has happened to you, you can restore the files from a backup -- by default, these would be the files in the ...tm5\programs folder.  This should not have affected your data files, just the program files.

 

If you need additional assistance, please feel free to email or call.

 

Paul Schmidt
tm@computerevaluations.com 

214-219-8607
Authorized TeleMagic Partner
www.ComputerEvaluations.com

   6209 La Vista Dr., Dallas, TX 75214                   Local: 214-219-8607                   Nationwide: 800-736-3624